At Texas Jet, we are fortunate to get to work with some really GREAT customers. Here’s a sample of the comments we have received from pilots on our Customer Service Surveys:
"I don’t have a bad thing to say. You’re the best FBO in America."
"I’ve been going in there since my kids started at TCU; since 2000. I have yet to have a bad experience there. It’s just Wow, Wow, Wow! You are liberal with your crew car use and I appreciate that. Just a great spot; my favorite place. I love you guys."
"You guys are first class all the way; probably the best FBO I go into. I don’t have to go looking for anybody on the ramp. You’re always there; johnny on the spot!"
"Texas Jet FTW always greets our aircraft with a CSR and lineman to see if they can help offload baggage, take our fuel order, remove trash from the aircraft or vacuum it. They do it all for us and do it with a smile. They’ll also provide us with newspapers, ice, coffee, and a car or golf cart to move pax, pilots or luggage across the ramp. TJ management makes sure every part of their FBO is spotless and they have a very nice crew rest area." - Pro Pilot Magazine, July 2012.
GIII, Lear 35
"You guys are always awesome and you stay on top of everything. Everything runs so smoothly. You don’t ever give me excuses, you just come up with solutions. Texas Jet is by far my favorite FBO."
"The Gold Standard for Service."
"Texas Jet is one of my favorite FBOs! They do an outstanding job with great folks, many of whom I consider friends."
"Stacy went above and beyond. Your people are what keep you #1."
"Their service is always good, that’s why we go there. Other FBOs should be asking me how they can be like Texas Jet. The best thing is that they don’t require a ramp fee if I’m there for only a short while."
"I can’t think of anything you could be doing better or anything you need to change. I have no desire to go anywhere else."
"It’s a joy when I get to come into Texas Jet. I love the new Oasis crew lounge. I never have to wait on a crew car and they make my job easy. Reed Pigman deserves a pat on the head. You guys are the best, period!"
King Air 200
"Texas Jet’s service is amazing! They are #1 on the planet! I can’t say enough good things. I can’t think of a thing they need to be doing better."
"Great attitude! Great customer service!"
"The best FBO I have ever used."
"Best customer/aircraft servicing I have received in many years. Great job!"
"Thank you for the great shirt! I wear it often."
"Above & beyond - keep up the ’great’ service."
"Always welcoming & makes me feel at home."
"Outstanding FBO. We’ll be back whenever possible."
Moser Aviation, LLC
"By far, the best service I’ve ever had at any FBO. John, Cindy, and their team did an outstanding job!"
"Y’all are a well-oiled machine!"
"Texas Jet is the only place we consider when traveling to FTW."
"The Best FBO service I’ve ever experisnced! The best service - everyone was super nice and helpful. The girls at the front desk are excellent."
G-V Flight Attendant
"From a former FBO owner, I like the way you run the business."
Danny M. Stringer
"We frequent your FBO often and enjoy it every time. It is nice to go to a place where the customer is first, service is great and the facilities are top notch."
"Best FBO I’ve seen!! I wish others were at least half as good!"
"I have based an aircraft at Texas Jet for nearly five years. The service I have experienced throughout this period has been consistently excellent. All of the personnel at Texas Jet conduct themselves in a very professional manner. I depend on them to provide all the required services for my aircraft in a timely manner and I have never been disappointed."
"I always have an excellent experience at Texas Jet!"
"I love coming to Texas Jet! You all are the greatest!"
"Texas Jet has demonstrated time after time the dedication it takes to provide us with a high level of service and efficiency that can only aid in making our business run smoothly."
"Starting with Line Service, Front Desk support and all the way up through management, the attention to detail and professionalism is unmatched. Thanks for making our job easier."
"The whole crew serves with a smile."
"During my 40 plus years in aviation, I have had the opportunity to visit many of our airports and thus many of our good and not so good FBOs around the country, plus many foreign ports of call.
There is always something that above average FBOs have in common and that is professionalism, personal care/attention for passengers and crew, and a desire to go one step beyond that which is normally expected. This attitude is a contagious condition which is found in all the employees of the above average FBOs.
Texas Jet, Meacham International Airport, Fort Worth, Texas, is one of the very best FBOs I have had the pleasure to be associated with for almost 20 years.
I would highly recommend Texas Jet to anyone who is headed to Fort Worth, whether on business or pleasure, or as a fuel stop. The service is great .... and the Texas girls are beautiful."
July 17, 2007
"Texas Jet has made many improvements to benefit the customers as well as the pilots. They are constantly taking measures to be the top rated FBO."
Eagle Air Enterprises
July 13, 2007
"Thank you very much for the help last Thursday in the rain. Your offer to put us in the hangar to load baggage went above and beyond . . . amazing! I will share this experience forever with everyone. We really don’t need a topoff, but it’s the least we can do to thank you for such superb service."
July 8, 2007
"This is always a stop where we can count on the FBO - not one we worry about!"
July 5, 2006
"I never fill out comment cards but I made an exception for such good service."
"For me, Texas Jet at FTW (Meacham, Fort Worth TX) consistently provides the most professional service on the ramp. They always have wingwalkers and lighted, high-visibility wands."
Professional Pilot Magazine November 2005
"It’s always a pleasure to visit Texas Jet . . . Good service & friendly
people make it #1 on my list!"
"Always excellent service provided by competent, courteous people!"
"Been to most of the FBOs in the U.S. - yours is certainly in the top group."
"Wish you were our home based FBO."
"Always a pleasure to stop at Texas Jet. Great service from friendly people. And also very important . . .CREW CARS!"
"I don’t believe I’ve ever been treated so courteously in my 32 years of corporate flying! Keep up the good work! Wonderful staff and management."
Alan B. Fearing
"Keep up the good work."
"Was pleased to see power cart already connected when we showed up at the airport."
G-III, Lear 35
"Excellent!! Keep it up."
King Air 200 & Cheyenne
"You are now my FTW FBO."
"Thanks for all the help in the rain."
"Good helpful people."
Edward J. Ptak
"Every time Iíve ever been to Meacham, Texas Jet has treated us very well."